Responsible Gambling
At One Wine For You Pty Ltd, we prioritise safe play and responsible gaming behaviour.
Our Approach to Responsible Gambling
We view gambling as a recreational activity that should bring enjoyment, not stress. At One Wine For You Pty Ltd, we’re dedicated to ensuring that all players have access to a secure, fair, and supportive environment.
We understand that, for some, gambling may lead to difficulties. That’s why we offer a range of features and resources to help you stay in control and make mindful decisions.
Key Principles We Follow
- Blocking access to underage individuals (18+ only)
- Providing clear and accessible information about odds and games
- Giving players tools to manage their habits and spending
- Training staff to detect and respond to problematic behaviour
- Contributing to research and support efforts on gambling harm
- Encouraging responsible use of gambling for entertainment
Still Playing for Fun?
Gambling should be a casual and enjoyable pastime. If you're unsure about your relationship with gambling, ask yourself the following:
- Are you gambling to avoid difficult emotions like stress, sadness, or worry?
- Have you hidden your gambling activity or spending from people close to you?
- Do you continue gambling in an attempt to recover lost funds?
- Have you tried to stop or reduce gambling but found it difficult?
- Do you spend more time or money gambling than you originally intended?
- Has your gambling affected your personal life, career, studies, or finances?
If any of your answers were “yes,” it may be time to reflect on your habits. We encourage using our in-platform tools or reaching out for external support.
Tools to Stay in Control
We provide various options to help you manage your play and make informed choices:
Deposit Controls
Set your own daily, weekly, or monthly deposit caps to help monitor and limit spending.
Session Timers
Define how long you want to play in one session. You’ll receive alerts when nearing the time limit, and the session will end when it's reached.
Self-Exclusion Options
Take a break from gambling by activating temporary or permanent exclusion from the platform. During this time, access and promotional messages will be disabled.
Reality Reminders
Enable periodic pop-ups that show how long you've been playing and your net wins or losses during the session.
You can activate these features by logging in and visiting the “Responsible Gambling” section in your account settings. If you need help setting them up, our support team is here 24/7.
Need Support? You're Not Alone
If you or someone you care about is struggling with gambling, several organisations provide free and confidential assistance:
Gambling Help Online
Free, private counselling available any time of day for those affected by gambling.
Phone: 1800 858 858
Website: gamblinghelponline.org.au
Gamblers Anonymous Australia
A community of individuals supporting each other through shared experience to overcome gambling problems.
Website: gansw.org.au
GambleAware
Offers tools, advice, and support for individuals and families impacted by gambling behaviour.
Phone: 1800 858 858
Website: gambleaware.nsw.gov.au
Keeping Minors Safe
lightlottery Australian Lottery services are exclusively for those aged 18 and older. We actively work to prevent underage gambling and have several safeguards in place:
- Age verification during sign-up
- Extra ID checks before high-value withdrawals
- Clear “18+” markings on all content and communications
- Guidance on parental control software to limit access
If children use your devices, install parental controls to prevent access to gambling content. Also, be sure to keep your login credentials private and secure.